Press Release

Cal Water, City, and County Agencies Join Together for Coordinated Emergency Response Training

OROVILLE, Calif. — To enhance regional coordination in a large-scale emergency or disaster, representatives from California Water Service (Cal Water), the Cities of Oroville and Chico, and Butte County engaged in a regional Emergency Operations Center (EOC) training exercise together yesterday. The event, held at the Oroville Police and Fire Department Headquarters, included an emergency response classroom session and hands-on tabletop exercise.

Participants included the Butte County EOC staff, Butte County Sheriff's Office, City of Oroville Administration, City of Oroville City Council, City of Oroville Fire Department, City of Oroville Police Department, and City of Chico Fire Department, along with staff from Cal Water's Chico, Oroville, and Marysville districts and Customer Support Services. First responders from the participating agencies teamed up with their counterparts to fulfill their roles in a mock-EOC exercise, based on the National Incident Management System (NIMS) and Standardized Emergency Management System (SEMS) Incident Command System models.

"By coordinating and communicating, all of our agencies can be better prepared to respond appropriately, seamlessly, and comprehensively in an actual emergency," said Cal Water's Chief Safety Officer Gerald Simon. "The end goal is to ensure the safety of our communities, and our regional EOC training was one part of what allows us to provide quality, service, and value to our customers."

"This training was a great opportunity for the County, Cities of Oroville and Chico, and Cal Water to collaborate more," said Cindi Dunsmoor, Emergency Services Officer for Butte County's Office of Emergency Management. "It's very important to build relationships with local agencies, so that during an emergency or disaster, we can work better together to serve the members of our community."

Cal Water serves approximately 3,600 service connections in the Oroville area, 3,800 service connections in Marysville, 29,400 connections in the Chico area, and about 2 million people total through 480,300 service connections in California. The company has provided water service in the area since 1927. Additional information may be obtained online at