Press Release

California Water Service Customer Center Reopens After Evacuation Order Lifted

MARYSVILLE, Calif. -- Local water utility California Water Service (Cal Water) reopened its Customer Center in Marysville at 2 p.m. this afternoon, after the Butte County Sheriff reduced the evacuation order for Marysville residents to an evacuation warning. The evacuation order had been in place since Sunday due to damage at the Marysville Dam’s emergency spillway.

According to Interim Local Manager Rosanna Marino, the utility’s first concern was for the safety of its customers and employees. Additionally, the utility made significant preparations to ensure that the water system continued to operate properly during this time and in the event the situation worsened. The office is now open for customers who need assistance with their water service.

"Protecting the health and safety of our customers and employees is our highest priority, and while the evacuation order may have been inconvenient, we are glad that everyone is safe," said Marino. "We will continue to monitor our water system and the situation at the spillway closely, and are prepared to act quickly should the need arise again. In the meantime, welcome home."

The office is now open for customers who need assistance with their water service.

Cal Water serves about 12,000 people through 3,700 service connections in Marysville. The company, which has provided water service in the area since 1930, was ranked "Highest in Customer Satisfaction among Water Utilities in the West" in 2016 by J.D. Power in its inaugural Water Utility Residential Customer Satisfaction Study. Additional information may be obtained online at www.calwater.com.