Press Release

New Mexico Water Service Launches New Customer Portal to Provide Customers with User-Friendly, Convenient Account Options

RIO COMMUNITIES, N.M. — New Mexico Water Service (New Mexico Water) launched its new, online customer portal today, which allows customers to better manage their water or wastewater utility accounts at their convenience.

After logging into the completely redesigned web site, customers can:

  • Start or stop service
  • View and pay their bill
  • View their account's transaction history
  • Set up and manage automatic bill payments
  • Sign up for paperless billing
  • View their current and historic water usage
  • Get water-saving tips
  • Update their contact information
  • Set topical communication preferences
  • Manage service at multiple addresses with a single login

The new portal also has an improved responsive design, providing additional convenience for customers accessing their account via smartphone or other mobile device.

To create a secure online account or access their existing account using the new portal, customers can visit and click the "Log In" link at the top-right corner of the home page.

"We are very pleased to offer our customers these new online features to help make managing their utility accounts easier and more convenient," said Jeremiah Mecham, General Manager. "It's part of our ongoing commitment to provide our customers with quality, service, and value."

New Mexico Water Service Company serves about 16,000 people through 7,600 water and wastewater service connections in our Rio Communities, Rio Del Oro, Meadow Lake, Elephant Butte, Sandia Knolls, Juan Tomas, and Cypress Gardens systems in New Mexico. More information can be found online at