California Water Service Group and Subsidiaries Suspend Shutoffs for Customers Unable to Make Payments Amid COVID-19 Pandemic
Group is closely monitoring developments regarding COVID-19 and taking a number of additional, precautionary steps to help keep its employees and communities safe during this time. Among the actions taken by the utility are:
- Closing Customer Center lobbies to the public to minimize personal contact; representatives remain available to support customers via phone, email, and online, and for service calls
- Increasing daily and deep-cleaning and disinfecting of facilities
- Suspending business air travel and employee participation at conferences, and limiting meeting sizes
- Providing hand sanitizers and disinfecting wipes in all common areas and field trucks
- Frequently communicating with employees on developments, company updates, social distancing measures, and personal hygiene best practices, and reminding them to stay home if sick
- Retaining an infectious disease doctor to ensure the company takes all appropriate steps to support a healthy workforce and community
The utility has also published a statement to confirm the safety of tap water, as the
“Protecting the health and safety of our customers and employees is our highest priority, and not only are we maintaining a robust water quality assurance program, we are also continuing to do everything we can to further maintain a healthy workforce and community with regard to the coronavirus,” said
The utility’s COVID-19 task force is closely monitoring developments regarding the coronavirus and will take any additional steps to support its communities and employees, as needed.
California Water Service Group is the parent company of California Water Service,
This news release contains forward-looking statements within the meaning established by the Private Securities Litigation Reform Act of 1995 ("Act"). The forward-looking statements are intended to qualify under provisions of the federal securities laws for "safe harbor" treatment established by the Act. Forward-looking statements are based on currently available information, expectations, estimates, assumptions and projections, and management's judgment about the Company, the water utility industry and general economic conditions. Such words as would, expects, intends, plans, believes, estimates, assumes, anticipates, projects, predicts, forecasts or variations of such words or similar expressions are intended to identify forward-looking statements. The forward-looking statements are not guarantees of future performance. They are subject to uncertainty and changes in circumstances. Actual results may vary materially from what is contained in a forward-looking statement. Factors that may cause a result different than expected or anticipated include, but are not limited to: governmental and regulatory commissions' decisions; consequences of eminent domain actions relating to our water systems; changes in regulatory commissions' policies and procedures; the timeliness of regulatory commissions' actions concerning rate relief; inability to renew leases to operate city water systems on beneficial terms; changes in California State Water Resources Control Board water quality standards; changes in environmental compliance and water quality requirements; electric power interruptions; changes in customer water use patterns and the effects of conservation; the impact of weather and climate on water availability, water sales and operating results; the unknown impact of contagious diseases, on the Company’s operations; civil disturbances or terrorist threats or acts, or apprehension about the possible future occurrences of acts of this type; labor relations matters as we negotiate with the unions; restrictive covenants in or changes to the credit ratings on our current or future debt that could increase our financing costs or affect our ability to borrow, make payments on debt or pay dividends; and, other risks and unforeseen events. When considering forward-looking statements, you should keep in mind the cautionary statements included in this paragraph, as well as the annual 10-K, Quarterly 10-Q, and other reports filed from time-to-time with the Securities and Exchange Commission. The Company assumes no obligation to provide public updates of forward-looking statements.
Source: California Water Service Group