California Water Service Launches “Connected Customer” Service to Enhance Customer Experience
With Connected Customer, built by KloudGin, customers who opt in to receive status updates of a service request will receive automatic email or text notifications based on their preferred communications preferences, as a reminder prior to the appointment, when the field representative is en route, if there are any unexpected delays or changes, and when the representative has arrived at the location. Notifications will include the field representative’s name as an added layer of security for customers.
“We are always seeking ways to enhance our customers’ experiences with us, and I am pleased that, through Connected Customer, we are able to utilize technology to increase communication and improve customer satisfaction,” said
Source: California Water Service Group